Refund & Returns Policy

Last updated: [15/09/2025]

At Japanesebrand, we want you to be completely satisfied with your purchase. If you are not, this Refund & Returns Policy explains your rights and how to return items.

1. Your Right to Cancel (UK Law)

As a UK customer, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.

• To exercise this right, you must notify us within 14 days of receiving your order.

• You then have a further 14 days to return the goods to us.

2. Eligibility for Returns

To be eligible for a return:

• Items must be unused, unworn, and in the same condition that you received them.

• Items must be returned with original packaging and tags.

• Certain goods such as intimate items (e.g., underwear) cannot be returned for hygiene reasons.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 14 days of us receiving the returned goods.

• Original shipping costs are non-refundable unless the item was faulty or incorrect.

4. Exchanges

If you would like to exchange an item, please contact us first at [japanesebrandlondon@gmail.com]. Exchanges are subject to stock availability.

5. Faulty or Damaged Goods

If you receive a faulty or damaged item, please contact us immediately with details and photos. We will arrange a replacement or a full refund at no additional cost to you.

6. Return Shipping

• Customers are responsible for paying the return shipping costs unless the item is faulty or incorrect.

• We recommend using a trackable shipping service as we cannot guarantee receipt of returned goods without proof of delivery.

7. How to Start a Return

To arrange a return, please email us at:
Email: [japanesebrandlondon@gmail.com]